FAQ
Frequently asked question
1
There is a problem with my order, how can I contact you?
In the rare event there is something wrong with your order, we would be more than happy to help you! Please reach out via email to help@grindgear.org – one of our team will respond to your email as soon as possible!
Make sure to include as much information as possible. Feel free to attach pictures.
Please make sure to send us the order number in the email so we can find your order in our system and resolve your issue quickly.
Make sure to include as much information as possible. Feel free to attach pictures.
Please make sure to send us the order number in the email so we can find your order in our system and resolve your issue quickly.
2
How do I track my order once it has shipped?
Once your order has fulfilled, you will receive an email from our shipping partner that will be delivering your order (FedEx, UPS, Royal Mail, etc.) which contains instructions on how to track your order with them.
If you have not received an email and need some help, feel free to reach out to our team at help@grindgear.org and we’ll get back to you as soon as possible!
If you have not received an email and need some help, feel free to reach out to our team at help@grindgear.org and we’ll get back to you as soon as possible!
3
Who can I speak to regarding the affiliate programme?
If you wish to speak to someone about the affiliate programme, feel free to reach out to us via email: affiliates@grindgear.org – we will do our best to respond ASAP!
4
Need something else?
Feel free to reach out to the team via email: help@grindgear.org